The Need of Human Resource in Medical Records Division at Ibnu Sina Pekanbaru Islamic Hospital Using WISN (Workload Indicator Staff Need) Approach

Abstract

WISN (Workload Indicators Staff Need) is a method to calculate the need of health human resource based on the real workload. There is imbalance workload of human resource in Medical records division at Ibnu Sina Pekanbaru Islamic Hospital, where this situation make the stack layout of medical records file are arranged less tidy, so that, the medical record employee get many complaint from doctors and nurses because of delays in provision of medical records file that could be provided in ≤ 10 minutes (minimum standard provision of medical record file). The aim of this research to know the number of employee needed by medical record division at Ibnu Sina Pekanbaru Islamic Hospital. This research employs mix method (qualitative and quantitative) with total informant eight persons. Data collected by interview and observation with using WISN formula. The result of this research found that the total number of human resource are required by medical records division at Ibnu Sina Pekanbaru Islamic Hospital are 14 persons, while the number of existing human resource today are 13 persons, its mean the human resource of medical record division in Ibnu Sina Pekanbaru Islamic Hospital require to recruit one person more. Suggestion, the management of Ibnu Sina Pekanbaru Islamic Hospital should increase their number of employee in medical records division particularly in filing task in order to increase their performance and enhance their service quality optimally